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OperationsMaintenance and Quality

Keep plant equipment running and product within specification, from PM schedules to NCRs and CAPA.

Maintenance and Quality looks after your own production equipment and the quality of what you make. One half runs the equipment register, preventive and breakdown maintenance, spares and reliability; the other runs inspections with sampling, SPC, gauge calibration, non-conformance, CAPA and supplier quality. Stock, purchasing, people and money stay in the apps that own them.

Maintenance and Quality dashboard: open work orders, breakdowns, PM compliance, MTTR, inspection lots, first-pass yield and NCRs.

Key capabilities

  • Equipment tree with criticality and QR stickers
  • Time, meter and condition-based maintenance
  • Work orders with checklists, permits and costs
  • Incoming, in-process and final inspections
  • SPC charts, gauge calibration, NCR and CAPA
  • Supplier scorecards fed to Procurement

Dashboard

A role-aware view of plant health and quality work, with today’s jobs for each person.

  • Open work orders, breakdowns now, PM compliance over 30 days, MTTR and weeks of backlog
  • Critical spares below their reorder point
  • Inspection lots pending, open NCRs, overdue CAPAs and gauges due
  • Today’s work for technicians and inspectors

Equipment and meters

Build a register of every machine, line, utility and instrument, with the information maintenance needs.

  • Plant, line, machine and component tree with the path on every record
  • Criticality scoring that sets default priority and spares flags
  • Warranty and AMC dates, linked Books fixed asset, documents and QR stickers
  • Counters and gauges with readings from web, mobile or a CSV and API import
  • Rule-based health score from age, breakdowns, PM compliance and condition
  • Equipment page with meters, PM plans, work orders, downtime, spares and reliability

Requests and work orders

Take problems from anyone, plan the work, approve the cost and record what was done.

  • Requests from any employee, including by scanning the equipment QR, with triage and my requests
  • Work orders with checklists, failure codes, photos and work permits including LOTO
  • Labour, spares, services, downtime and costs on each work order
  • Cost approval above a threshold, and labour logged to People timesheets
  • Saved views by status, priority and plant

Preventive maintenance and scheduling

Plan recurring work and put the right technician on it.

  • PM plans by time, meter or whichever comes first, with fixed or floating schedules
  • Nested PM plans, so a major service includes the minor ones
  • Gauge limits that raise a predictive work order automatically
  • PM compliance by plant, month and criticality, with an overdue list
  • Technician board for the week showing People shifts, leave, holidays and skills, and a PM calendar

Spares and maintenance costs

Keep critical spares in stock and know what each machine costs to run.

  • Spares per equipment with min, max and reorder point per plant store
  • Automatic requisitions to Procurement when spares run low
  • Labour, spares and services costed per work order, equipment and plant
  • Close as expense or capitalise an overhaul, with a component asset registered in Books
  • Downtime, MTBF, MTTR and availability, with breakdowns feeding Manufacturing OEE

Inspection plans and inspections

Inspect what comes in, what is made and what goes out, and decide what to do with each lot.

  • Versioned inspection plans with characteristics, limits, defect classes, reaction plans and an AQL preview
  • Incoming lots opened automatically from Inventory quarantine on receipt
  • In-process, first-article and final lots from Manufacturing operations
  • AQL single sampling based on ISO 2859-1, with tightened and reduced switching
  • Usage decisions that release or reject held stock, and a lot certificate usable as a CoA

SPC

Watch processes for drift and act before parts go out of limits.

  • X-bar R, individuals and p charts with Western Electric rules
  • Cp, Cpk, Pp and Ppk capability against targets
  • Out-of-control signals with the characteristic’s reaction plan

Gauges and calibration

Make sure the gauges measuring your product can be trusted.

  • Gauge register with intervals and a due list
  • As-found and as-left readings and lab certificates
  • Overdue gauges blocked from use
  • Inspections affected by a failed gauge listed for review

NCR and CAPA

Contain problems, find the root cause and stop them coming back.

  • NCRs from inspections, the shop floor, suppliers, customers and audits
  • Containment, disposition and cost of poor quality on each NCR
  • CAPA with 5-Why, Ishikawa, actions, verification and an effectiveness check
  • 8D report PDF for customer replies
  • PFMEA and a full PPAP workbook for customer approvals

Supplier quality, audits and risk

Hold suppliers to account and run the quality system around them.

  • Supplier scorecards with PPM and NCRs, blended into Procurement vendor ratings
  • SCARs emailed to vendors, with replies through the vendor portal
  • Customer complaints linked to Support tickets
  • Internal and supplier audit programme
  • Management review and a risk register

Reports and settings

Measure reliability and quality, and set the rules each plant works to.

  • Reliability, PM compliance, maintenance cost, backlog and downtime Pareto
  • First-pass yield, NCR ageing, CAPA on-time and effectiveness, supplier PPM, COPQ and calibration status
  • Plants, failure codes, checklists and thresholds
  • Maintenance and quality roles limited to their plants
Screens

Maintenance and Quality in the product

India

Indian rules, built in

Templates and records reflect Indian statutory and accounting practice.

How Thoshika handles Indian compliance

  • Statutory PM templates for Factories Act examinations, boilers under IBR, HT installations and fire extinguishers, with competent person and certificate
  • NABL lab and certificate numbers on external calibrations
  • Service lines with SAC and GST rate
  • Capitalisation of major overhauls on the component approach of Ind AS 16 and AS 10
  • INR, IST and April to March reporting
Mobile

Maintenance and Quality on Android and iOS

Maintenance and Quality is in the Thoshika app, under the app switcher, and keeps working with a weak signal on the plant floor.

About the mobile apps

On the phone

  • My work orders for today, overdue and upcoming, cached on the phone
  • Start, hold and complete work orders with failure codes, checklists with photos, labour, spares requests and meter readings
  • Scan an equipment QR to report a breakdown or record a reading
  • Inspectors enter sample results against limits with photos, then accept or reject the lot
  • Gauges due for calibration
  • Changes queue in an outbox and sync when back online; requesters see Report a problem and My requests
Who uses it

Roles in Maintenance and Quality

Every person signs in once. Roles decide what they see, and can be limited to a location, branch or other scope where the app supports it.

Maintenance admin

Sets up plants, equipment and PM plans; approves, plans, schedules and closes work orders.

Maintenance technician

Raises requests and carries out assigned work orders, readings, labour and spares in their plants.

Quality manager

Owns inspection plans, sampling, usage decisions, NCR disposition, CAPA, gauges and supplier scorecards.

Quality inspector

Records inspection results and calibrations, decides lots within AQL, and raises NCRs.

Any employee

Reports a problem with equipment and follows their own requests.

See Maintenance and Quality with your own processes

Maintenance and Quality is available on its own or as part of Thoshika One, with every app for every employee.